Via SmartBlog:

• Nonverbal tells. Liars don’t rehearse their gestures, just their words. The cognitive load is already huge, so when they tell their story, they freeze their upper body, look down, lower their voice, and slow their breathing and blink rate. And they will exhibit a recognizable moment of relief when the interview is over. Interrogators will often end an interview prematurely just to look for that shift in posture and relaxation.

• Verbal tells. People who are overly determined in their denial resort to non-contracted rather than relaxed language. “Did not” rather than “didn’t”  They will use distancing language as in “ that woman” rather than someone’s name. They will often pepper their story with inappropriate detail as if to prove to you they are telling the truth. They will look you in the eye too much, as if to appear honest, when in fact most people telling the truth only look you in the eye a comfortable 60 % of the time.

• Stories told in perfect chronological order. Try to get them to tell their story backwards. They can’t do it. Honest people remember stories in the order of emotional prominence. Liars tend to concoct a time-stamped story but they falter when asked to recount it differently.

Part two in my Awkward Tip Etiquette series

I stiffed my take-out waiter for the first time this weekend and got an ugly look for it.

Normally I tip receptionists a buck for boxing my meal and carrying it all the way from the kitchen to the reception desk. (Excruciating work, I know.) But this time I grew a pair and followed my wife’s example: Don’t tip a restaurant worker for putting carry-out in a bag for you.

Again, I’m fine tipping someone that actually “waits on you” in a dining room. Servers don’t get paid a minimum wage. They’re normally hard workers and/or are struggling to make ends meet. So I’m happy to throw a few Washingtons their way for good service.

But I’m done tipping for carry-out, since the person handing me my food doesn’t add any value to my patronage, nor do they serve. I don’t care if it’s the bartender, the host, or some other receptionist. And I’m not going to let awkward attempts to “serve me” a bag or ugly looks deter me. Unless, of course, you can convince me otherwise.

Do you tip for carry-out food? If so, why?

Want to encourage better conversion rates on your website (be it purchases, blog traffic, whatever) while looking good? Don’t give your readers more than a few options to choose from. By forcing them to look at what you want, you’ll enjoy more targeted traffic.

Apple does it. So does Shoe Guru. Both may be extreme, but their website design ensures them greater control over what they promote, resulting in tighter focus and better sales over the alternative, cluttered sites.

Off-topic: I’d totally buy those shoes if knew what Shoe Guru size I wear.

I got a bone to pick with cheap employers, of which there are several in my resident state of Utah. Here’s what they do.

1. They don’t pay competitive hourly wages for jobs that don’t require significant waiting on the customer, like a server does in a restaurant.
2. They then put up signs saying “please tips our workers,” because they’re too cheap to pay a decent hourly wage.
3. They seemingly lure in prospective employees with the promise of tips.
4. Everyone ends up confused, from the unsure consumer to the under-paid worker.

My car wash does this. My car gets run through a machine, then an hourly worker rubs it down with a towel in less than three minutes. When done, they look at you while standing next to a ginormous sign asking for tips. Fast food restaurants have begun doing this too.

I have no problem tipping upwards of 20 percent for good service where standard (i.e. restaurants, cabs, bag boys). But when hourly workers start doing it, it feels lame on principle alone. Or maybe I’m just a cheap skate (what’s an extra few bucks to me).

Don’t have time to read every popular business book out there? Read the book summaries at either Wikipedia or Wiki Summaries. These “Cliff Notes” of sorts work great for buzz terms, new ideas, and heavy meme books like the following:

• The Tipping Point (chapters here)
• The Long Tail
• Getting Things Done

The list could go on and on. Just Wiki a popular book and have at it. Of course, this isn’t a substitute for that excellent thing called actual reading, but it’s a great way to stay up to date, if not refresh yourself on the key ideas of emerging (or repackaged) concepts in business.