Jansport sent my wife the above post card, after she returned her nine-year old pack for free warranty repair. Thanks, Jansport! Although I recently purchased a competing brand on a whim, my family will never buy another brand of backpack after this nice gesture. Rock on!
Smooth Harold is the official blog of Blake Snow, a contributing writer, user experience critic, and content developer living the good life with a wife and kids. He can be reached by email. RSS here. For updates on Blake's new book, click here.
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