http://www.smoothharold.com Husband, father, writer, and proprietor. Mon, 06 Feb 2012 20:08:53 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 http://www.smoothharold.com/what-a-novel-idea-for-companies-apologize-when-you-make-a-mistake/ http://www.smoothharold.com/what-a-novel-idea-for-companies-apologize-when-you-make-a-mistake/#comments Fri, 23 Feb 2007 07:59:00 +0000 Blake http://www.smoothharold.com/wp/?p=572 http://www.smoothharold.com/what-a-novel-idea-for-companies-apologize-when-you-make-a-mistake/feed/ 5 http://www.smoothharold.com/health-insurance-companies-play-dumb-when-they-screw-up/ http://www.smoothharold.com/health-insurance-companies-play-dumb-when-they-screw-up/#comments Wed, 31 Jan 2007 17:38:00 +0000 Blake http://www.smoothharold.com/wp/?p=541 http://www.smoothharold.com/health-insurance-companies-play-dumb-when-they-screw-up/feed/ 5